The Official Examination Syllabus for IBPS Customer Service Associate 2026
The Institute of Banking Personnel Selection conducts the Common Recruitment Process for Customer Service Associates (formerly designated as Clerks) across 11 Public Sector Banks. The recruitment process includes a preliminary screening CBT followed by a comprehensive Mains examination that determines 100% of final appointments.
1. Phase I: Preliminary Examination Scheme
| Section |
Questions |
Marks |
Sectional Time |
Core Syllabus Topics |
| English Language |
30 |
30 |
20 Minutes |
Reading Comprehension, Cloze Test, Error Detection, Sentence Rearrangement, Phrase Replacement. |
| Numerical Ability |
35 |
35 |
20 Minutes |
Simplification & Approximation (10-15 Qs), Number Series, Quadratic Equations, Data Interpretation, Arithmetic word problems. |
| Reasoning Ability |
35 |
35 |
20 Minutes |
Floor/Box/Circular Puzzles, Syllogisms, Inequalities, Coding-Decoding, Blood Relations, Alphanumeric Series. |
| Total Prelims |
100 Questions |
100 Marks |
60 Minutes |
Qualifying in Nature (Sectional Cut-offs apply) |
2. Phase II: Mains Examination Syllabus (Merit Determination)
- General / Financial Awareness (50 Qs - 50 Marks, 35 Mins): Banking regulation, RBI policy rates, digital payments (UPI, NEFT, RTGS), Priority Sector Lending, government schemes, and 6-month national and international current affairs.
- General English (40 Qs - 40 Marks, 35 Mins): High-level reading comprehension, vocabulary in context, sentence connectors, cloze tests, and paragraph completion.
- Reasoning Ability & Computer Aptitude (50 Qs - 60 Marks, 45 Mins): Multi-variable puzzles, coded inequalities, input-output, critical reasoning, and basic computer networking/logic gates.
- Quantitative Aptitude (50 Qs - 50 Marks, 45 Mins): Caselet DI, missing DI, line/bar charts, arithmetic word problems, and data sufficiency.
3. A 60-Day Step-by-Step Study Timetable
- Days 1-25 (Foundation & Speed Arithmetic): Master calculation shortcuts to solve 15 simplification questions in under 4 minutes. Practice 4 reasoning puzzles daily under a 3-minute timer.
- Days 26-45 (Prelims Speed Optimization): Take daily 60-minute Prelims mock tests with strict 20-minute sectional shifts. Aim for 78+ attempts with 95% accuracy to clear state cut-offs.
- Days 46-60 (Mains Banking & Current Affairs Push): Dedicate 2 hours daily to reviewing 6-month banking and financial current affairs compilations and practice high-level Mains data interpretation sets.
